There are things which can cause a game to load partially, slowly or not at all. We recommend attempting the following troubleshooting steps:
- Outdated version : Downloadable contents might not be available on your game app. It is best to ensure that you are running the latest version.
- Lack of available memory : Before launching this game, it is a good idea to close all other running apps in the background to free up some space.
- Low bandwidth : Try again using a different connection to ensure that you have a strong and stable internet access. If you are still having issues, be sure to reach us through the 'FEEDBACK & SUPPORT' option in the "SETTINGS" menu or email us at firstname.lastname@example.org with the screenshot of your puzzle.