Mag Interactive Support

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  • Will more levels be added to the game?

    Thanks for your interest in new levels! A notification will show up in game if there are new levels available.

  • I did not receive the coins I purchased. How can I obtain them?

    Restart the app and check if you have the correct number of coins. If your purchase still doesn't appear, please contact us through the 'FEEDBACK & SUPPORT' option in the "SETTINGS" menu with the ...

  • I lost all my game progress. How can I restore it?

    If you already linked your account to an email address, you can recover it by opening "Settings", then clicking "Device Linking" icon, then click "Recover with email" and entering the email address...

  • I pressed the hint button by mistake. Can the hint I used be restored?

    There is no way to restore a hint you played by mistake. Remember that when you have completed a level, you win free coins and can use them to buy new hints.

  • Can I remove ads?

    Purchasing certain coin packs removes ads. Tap on the coin icon on the main game screen to access the Wordalot store, and look for the "remove ads" icon next to the packs.

  • Ads are too long. Can I skip them?

    Many ads can be interrupted after a few seconds. Just tap on the "X" when it appears in the corner of the screen.

  • How can I get more coins?

    Aside from purchasing coins in the store, you will also receive free coins every time you complete a level. A daily challenge is also available where you can earn coins based on how long you consi...

  • I did not receive my coins after watching a rewarded ad. How can I obtain them?

    Restart the app and check if you have the correct number of coins. Please make sure that you finished watching the ad or else the double reward will not take effect if you decided to skip the ad f...

  • How can I sync between devices?

    On your old device:Click Settings > Device Linking > Old Device > remember the code. On your new device:Click Settings > Device Linking > New Device > type the code from your old device.

  • How can I purchase coins?

    Coins can be purchased in game. Tap the coin icon in the main game screen to access the Wordalot store.